Lamp warranty claim form

GEW UV lamps are exhaustively tested and developed to ensure a long, trouble-free life. In the unlikely event of a failure, please complete the following Lamp Warranty Claim form to ensure your claim is processed promptly and efficiently.

GEW provides a 1000-hour lamp warranty on all standard mercury lamps and 700 hours on all doped lamps, purchased directly from us. The warranty we offer applies only when the UV system has been installed, commissioned and serviced in accordance with GEW specifications. It does not cover deterioration in ink curing performance caused by external contamination of the lamp, or variability in the curing speed of ink.

Lamp Warranty Claim Form

Where did you purchase the lamp?*
- Directly from GEW (EC) Limited
- Through a GEW approved distributor
We are unable to issue a credit to third parties, for lamps not purchased directly from GEW. Please contact the GEW distributor that supplied you with this lamp.
Sales order (SO-) / Invoice number (PSI-):*
For your lamp warranty claim to be successful, please include the correct Sales Order (SO-XXXXXX) or invoice (PSI-XXXXXXX) reference. This information can be found on your order confirmation, delivery note or invoice.
System Serial Number:*
The GEW system serial number (S####) can be found on the rating of the GEW power supply unit, it can also be found inside the GEW manual, and on e-Brick systems it can be displayed on the touch screen by pressing the tool button.
Lamp Serial Number:*
The GEW lamp serial number (B######, F###### or GEW######) can be found engraved either on the ceramic end or on the glass tube close to the ceramic end.
Lamp Running Hours:*
Please indicate the reason of lamp failure:*
- Transit damage (see note below)
- Lamp fails to start
- Other
PLEASE NOTE: For this lamp warranty claim to be successful, the bag in which the lamp was delivered must be completely sealed and this must be evident in the photograph. Removal of the sleeve will void the warranty.
Photo of damaged lamp*
Please upload a photo of the damaged lamp: browse the destination directory and select the image file(s) or drag and drop the image file(s) on the field below.
Drop files here or

Accepted file types: jpg, jpeg, img, bmp, tif, tiff, pdf, Max. file size: 56 MB.
If "Other", please specify:*
Your Name:*
Email*
Company Name:*
Address:*
Street Address City County / State / Region ZIP / Postal Code Country
Telephone including country code:*
♦ Refer to the GEW user manual to ensure the safe handling of broken lamps.
♦ Pro-rata credits will be issued to your account for all successful claims.
♦ Replacement lamps can be purchased from our spares department.
♦ Please do not return lamps to GEW unless a sales return order number (SRO) has been issued to you by a representative from GEW.
Consent*
Please review our Privacy Policy and indicate your consent for us to store and process the data you have supplied by checking the box below.
- I consent
Name
This field is for validation purposes and should be left unchanged.